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Internal Medicine Clinical Experience & Quality

The Clinical Experience and Quality (CEQ) program is made up of a team of systems engineers, data analysts and clinicians, working with faculty, staff and trainees across the University of Michigan Medical School Department of Internal Medicine on continuous quality improvement and safety projects to optimize patient care and safety. We provide large-scale, professional project management, oversight, quality improvement (QI) coaching and data support for QI projects, education, career development and scholarly work.

For More Information
CEQ Initiatives
  • CEQ Grand Round Speaker series highlights internal and external efforts and perspectives within quality improvement, patient care, safety and research.
  • CEQ Quality Council provides oversight, coordination and input into the quality improvement activities of the department. It is comprised of representatives from each division of internal medicine, trainees and patients who come together on a regular basis.
Our Mission
We are the source of innovative processes, safety, and quality improvement support, based on data and teamwork.
Our Vision
To create a culture of process and quality improvement inherent to all faculty and staff

It is an honor to lead our Department’s Clinical Experience and Quality (CEQ) team that provides support and oversight of Department of Internal Medicine clinical operations and quality/patient safety initiatives – with the overarching goal to enhance the clinical experience and quality of care for all of our patients."

Vice Chair, Clinical Experience and Quality, Department of Internal Medicine
headshot of Kevin Michael Chan
Our Strategies
Leadership Development

Prepare faculty and staff to become health care leaders of tomorrow

Patient Safety and Quality Care

Empower individuals to develop system-based practices that improve patient safety and quality outcomes

Financial Stewardship

Assist in creating a system of checks and balances to identify areas of revenue optimization and cost mitigation

Operational Efficiency

Utilize data to optimize clinical operations and design processes

Our Achievements
CEQ-achievement-infographic

Clinical Experience & Quality Improvements:
- Completed 300+ QI projects
- Provided 400 data extracts
- Created 30 dashboards

Clinical Experience & Quality Awards:
- Resident Travel Awards allowed 10 Internal Medicine residents to present their QI work at national conferences
- Quality Improvement Awards provide 10% faculty protected effort, a stipend, and support of the QI team to address large-sale opportunities

Clinical Experience & Quality Scholarly Work:
- Created Quality Improvement Curriculum for residents and fellows
- Included 102 posters and talks as well as 31 peer-reviewed articles

Leadership Team
headshot of Kevin Michael Chan Kevin M Chan, MD
Vice Chair, Clinical Experience and Quality, Department of Internal Medicine
Professor of Internal Medicine
julie Julie Anne Wright Nunes
Associate Professor of Internal Medicine
Assistant Chair, Department of Internal Medicine
Medical Director, MDS and Inpatient Services - Nephrology
Medical Director of Taubman Medical Specialties
Megan mack Megan R Mack
Assistant Professor of Internal Medicine
Assistant Chair, Department of Internal Medicine
Physician Advisor, GUIDES Quality Management Program